In a weird way, I love when we make mistakes at SignMaster. Like learning to walk or ride a bike, mistakes give us insight and opportunity. Mistakes help us refine our processes, improve efficiencies, and grow. Owning and resolving mistakes build and strengthen relationships too. A customer can love your product or service, but when a mistake happens… that’s when they find out who you really are. How you handle your mistakes can turn your customers into fans.
Mistakes happen. As leaders in our homes, businesses, and communities, we must embrace them.